REFUND & RETURN POLICY
QuietKat will accept the return or cancellation of an order under the following conditions:
Items that are purchased and canceled before shipping are subject to a 15% processing and restocking fee.
Returns are subject to a 15% restocking fee on the purchase price, as well as return shipping fees. The original shipping charges are non-refundable. The item must be in New Condition with all original packaging and materials.
QuietKat will not accept the returns of products after 30 days.
In the event of a product return, QuietKat will not accept the return of promotional items associated with that sale. The MSRP value of the promotional items will be deducted from the refund.
Before a return is made, the customer must receive written approval of the return and a Return Authorization Number from QuietKat, Inc. If a customer sends a return without the written consent of the company, a refund will not be issued. The customer who sends a unit back without consent will be responsible for shipping costs back to them or will sacrifice the item. Once a return is approved by QuietKat, Inc., you may receive an exchange, company credit, or a refund. Please address your return to:
c/o Returns: Authorization # _____
936 Chambers Court
Eagle, Colorado 81631
All purchases made through authorized QuietKat retailers are subject to the dealer’s return and refund policies. QuietKat does not accept direct returns of products sold through authorized retailers. All products sold through dealers must be returned to the original seller.
All claims to this warranty must be made through QuietKat, Inc., and can be submitted to https://kb.quietkat.com/en/support/contact-menu
Proof of the original purchase may be required with any warranty request. Before making a claim, please contact our service department at as there may be a simple fix for the problem. Valid warranty claims will be processed within one year of the initial purchase.
SHIPPING DAMAGE CLAIMS
Upon delivery, immediately inspect your products for damage. Freight damage claims are extremely time sensitive, and we will not accept freight damage claims later than 3 business days from delivery. Note any damage to your products on the Bill of Lading before you and the delivery driver sign-off on the shipment. Take photos of any damage that is found and date the images when possible. Report shipping damage claims within 3 business days of delivery to QuietKat, Inc. at https://kb.quietkat.com/en/support/contact-menu